Return Policy

**NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 7 DAYS‼️ RETURNS WILL BE ISSUED STORE CREDIT ONLY**

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hangtags attached. Any merchandise marked "Final Sale" cannot be returned ***Non-returnable merchandise include: sale products, formal dresses, bodysuits, bodysuit sets, mask, any sets including a mask and all accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. The customer is responsible for shipping fees to send the order back to Kiloluxe.
5. Shipping fees are non refundable.
6. Shopkiloluxe.com diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number. A merchandise credit will be issued in the form of a gift card sent via email.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopkiloluxe@gmail.com. Please allow 24-48hrs for a response. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return/Refund Policy Disclaimer:

We strive to provide the best customer service and ensure a positive experience for all our clients. However, please note that any returns or refund requests will not be processed in cases where the customer has engaged in disrespectful behavior, including but not limited to racist, discriminatory, or prejudiced actions or language directed toward our staff, merchants, or business.

This policy applies to all forms of communication, including but not limited to interactions via phone, email, or social media platforms.

We reserve the right to refuse service and deny any refund requests from individuals who exhibit such behavior, as we are committed to maintaining a safe, respectful, and inclusive environment for everyone.

Thank you for your understanding!