Shipping Policy

Thank you for your purchase!

Once an order has been being processed or shipped it cannot be modified. We are unable to make any changes or additions to an order after it has been shipped.*

Processing for all orders will take an estimate of 3-10 business days (weekends & holidays not included). Please note that if any issues arise which delay processing such as incorrect name of customer, shipping addresses, card number fraud alert, severe weather conditions, order overload (with high reference to holiday periods), etc, processing time will be delayed and Kiloluxe will not be held liable for delayed processing and/or shipping time frame even if expedited processing/shipping was paid for. Requests for a refund will be solely at the discretion of the merchant. 

The shipping timeframe for orders with priority service will begin once processing time has completed. All orders will ship in the order in which they were placed.

Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow 24-72 hours for updates to be reflected.

Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfill your orders. *Orders can only be canceled up to 24 hours after the order has been placed.

General Shipping Policy
We ship all orders via USPS. Once processed, your order will be shipped via USPS.

Shipping Policies: All delivery times are estimated from the time your order leaves our processing center.

Domestic Orders:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at shopkiloluxe.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.

Order Processing Times:
Please allow up to 10 business days to process your order. All orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 3-5 business days. Orders submitted on weekends will process on Monday.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.

Express Shipping:
Expedited shipping is paying for a faster mailing service meaning it will take 1-2 business days instead of 3-5 business days to get to you AFTER it has been processed. PLEASE NOTE: This shipping method doesn't always guarantee a faster processing time!

International:
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.

Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs:
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information:
If a package is returned to KILOLUXE due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. KILOLUXE is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages:
KILOLUXE is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, KILOLUXE will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.